Every day, Congress and state legislatures devote a large share of their limited resources to constituent casework — the work of helping individuals resolve their issues with government. But casework can be more than helping one family or generating publicity for one legislator — it can expose big problems that deserve legislative oversight and investigation.
Watch our online discussion on the important role casework plays in identifying dysfunctional government programs and how legislators can use casework data to help government keep its promises to the American people.
Casework Informs Oversight: How to Make the Most of Constituent Work
Welcome Remarks:
Representative Gus Bilirakis (R-FL)
U.S. House of Representatives
Winner of the 2024 Congressional Management Foundation’s Democracy Awards for Constituent Service and for Constituent Accountability and Accessibility
Panelists:
